Refund Policy
This policy explains how refund requests are handled for digital products, licenses, downloads and physical goods sold through Blakendra.
Digital products
Digital products may include software, audio tools, licenses, files, documentation and account downloads. Because digital products can be accessed immediately after purchase, refunds are reviewed case by case.
Refunds may be considered when there is a duplicate charge, a technical delivery issue we cannot resolve, an incorrect product was delivered, or another clear order problem occurred.
Physical goods
Physical goods may be cancelled before shipment when the order has not yet been packed or dispatched. If an item arrives damaged, incorrect, or materially different from the order, contact support with the order number and photos where applicable.
Non-refundable cases
- Change of mind after a digital product has been downloaded, activated or delivered.
- Issues caused by unsupported systems, modified files, third-party software conflicts, or misuse.
- Physical goods damaged after delivery due to misuse, improper handling or normal wear.
How to request a refund
Include your order number, account email, product name and a short description of the issue.
For questions, use the support page.